Last updated: 2025.05.23
At DeepXplore, we strive to provide high-quality services that meet your needs. This Refund Policy outlines the conditions under which we may issue a refund.
Payments are handled by Paddle. Refunds, if applicable, will be processed through Paddle. See their refund process at: https://paddle.com/help
All payments for subscriptions to DeepXplore services are non-refundable, except where required by law. This applies to all subscription tiers: Free, Basic, Pro, and Enterprise.
We may offer refunds in the following limited cases:
To request a refund under these conditions, please contact us within 14 days of the charge.
All subscriptions auto-renew unless canceled before the renewal date. Refunds are not issued for partial billing periods or unused services.
You may cancel your subscription at any time by visiting your account settings or directly via Paddle:
https://customer-portal.paddle.com/cpl_01hmvxk7b8rras57kzrvbcbn1c
Cancellation will prevent future charges but does not guarantee a refund for the current billing cycle.
Questions? Reach out at:
Email: [email protected]
Website: https://deepxplore.io