Refund Policy

Last updated: 2025.05.23

At DeepXplore, we strive to provide high-quality services that meet your needs. This Refund Policy outlines the conditions under which we may issue a refund.

1. Payment Processor

Payments are handled by Paddle. Refunds, if applicable, will be processed through Paddle. See their refund process at: https://paddle.com/help

2. General Policy

All payments for subscriptions to DeepXplore services are non-refundable, except where required by law. This applies to all subscription tiers: Free, Basic, Pro, and Enterprise.

3. Exceptional Circumstances

We may offer refunds in the following limited cases:

To request a refund under these conditions, please contact us within 14 days of the charge.

4. Subscriptions and Renewals

All subscriptions auto-renew unless canceled before the renewal date. Refunds are not issued for partial billing periods or unused services.

5. Canceling Your Subscription

You may cancel your subscription at any time by visiting your account settings or directly via Paddle:

https://customer-portal.paddle.com/cpl_01hmvxk7b8rras57kzrvbcbn1c

Cancellation will prevent future charges but does not guarantee a refund for the current billing cycle.

6. Contact Us

Questions? Reach out at:

Email: [email protected]

Website: https://deepxplore.io