Last updated: 2026.09.11
This Refund Policy applies to paid subscriptions and related charges for DeepXplore Services provided by DeepXplore Labs GmbH, Friedrich-Neumeyer-Weg 4, 84453 Mühldorf am Inn, Germany. It forms part of our Terms & Conditions.
We offer a 30-day money-back guarantee. If you are not satisfied with DeepXplore for any reason, contact [email protected] within 30 days of your purchase for a full refund. No questions asked.
Please include your account email and, if available, your invoice or Paddle transaction ID so we can process the refund quickly.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns.
Approved refunds are processed through Paddle to the original payment method. Paddle’s processing times apply. See https://www.paddle.com/help.
Subscriptions auto-renew unless cancelled before the renewal date. Cancellation stops future charges. Access continues until the end of the already-paid term. On that cancellation date we permanently delete the organization and all associated information that we are not required to keep by law. Billing and tax records we must retain under German law are kept as described in the Privacy Policy.
You may cancel at any time in your account settings or via the Paddle customer portal:
https://customer-portal.paddle.com/cpl_01hmvxk7b8rras57kzrvbcbn1c
Please contact [email protected] before disputing a charge with your bank so we can help resolve the issue.
Email: [email protected]
Website: https://deepxplore.io