Terms & Conditions

Last updated: 2025.05.23

Welcome to DeepXplore! These Terms and Conditions ("Terms") govern your use of the DeepXplore services ("Services") provided by DeepXplore GmbH. ("we", "us", "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Description of Services

DeepXplore is a cloud-based platform that offers continuous performance monitoring, load testing, and anomaly detection. Our tools help businesses identify bottlenecks and optimize the reliability and speed of their applications. We offer tiered subscription plans: Free, Basic, Pro, and Enterprise.

2. Subscription Plans and Pricing

Free Tier

Provides limited access to monitoring and testing features at no charge.

Paid Tiers

Access to Basic, Pro, and Enterprise features requires a recurring subscription. Prices vary by tier and are clearly listed on our Pricing Page.

Subscriptions are billed monthly or annually through our authorized reseller, Paddle.

By subscribing, you agree to be charged by Paddle for the plan selected. Subscription fees are non-refundable except where required by law. Your payment method will be automatically charged on a recurring basis until you cancel.

3. Refund Policy

Please refer to our Refund Policy

4. Account Registration

To use certain Services, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activity under your account

5. Taxes

Prices shown may not include applicable taxes. Where required, taxes will be calculated and added at checkout based on your billing location.

6. Payment Information

In order to provide secure payments, we use the global payment processor Paddle in our check-out on our website. With Paddle you can choose between different payment options. Paddle is a global platform that helps online businesses as a payment provider and merchant of record. It's completely safe and trusted by thousands of companies worldwide.

Transactions will appear on your bank/card statement as PADDLE.NET*DEEPXPLORE. Read more at Paddle.com.

7. Service Availability

While we aim to provide 24/7 access to our Services, uptime is not guaranteed. Scheduled maintenance and unexpected outages may occur. DeepXplore is not liable for any loss due to service interruptions.

8. Acceptable Use

You agree not to:

• Access or use the Services in violation of any law
• Interfere with the performance or security of the Services
• Attempt unauthorized access to systems or networks

9. Intellectual Property

All content, software, and trademarks on DeepXplore are owned by DeepXplore GmbH or our licensors. You may not copy, distribute, modify, or exploit our content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, DeepXplore is not liable for indirect, incidental, or consequential damages arising from your use of our Services. Our liability is capped at the total amount paid by you in the past 12 months.

11. Modifications to Terms

We may update these Terms at any time. Changes become effective when posted on our site. Continued use after such updates constitutes your agreement to the new Terms.

12. Legal Entity

DeepXplore GmbH.

13. Contact

Questions? Reach out at:

Email: [email protected]

Website: https://deepxplore.io