Privacy Policy

Last updated: 2025.05.23

DeepXplore Inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website and services.

1. Information We Collect

We collect personal and usage information when you:

• Register for an account (handled by Auth0)
• Subscribe to a plan
• Contact our support team
• Use our platform (e.g., IP address, device type, logs)

This may include:

• Name, email address, company name
• Payment information (handled by Paddle)
• Technical and usage data

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our Services
• Personalize your experience
• Communicate with you (e.g., updates, billing)
• Enforce our Terms & Conditions
• Conduct analytics and research
• Ensure platform security
• Comply with legal obligations

3. Payment Processing

Payments are securely processed by our payment provider, Paddle. Deepxplore does not store any credit card information. Please refer to Paddle's privacy policy for details: https://paddle.com/legal/privacy

4. Account Management

Accounts are securely processed by our account provider, Auth0. We sync certain Information like name, email etc to our own database. Please refer to Auth0's privacy policy for details: https://auth0.com/docs/secure/data-privacy-and-compliance

5. Cookies and Tracking

We use cookies and similar technologies for site functionality, analytics, and personalization. You can manage cookie settings through your browser. For more details, please review our Cookie Policy.

6. Data Retention

We retain your data as long as necessary to provide services and fulfill legal obligations. You may request deletion by contacting us at [email protected].

7. Data Sharing

We do not sell your data. We only share information with:

• Service providers under contract (e.g., Paddle, Auth0, Google Analytics)
• Authorities if required by law

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict certain processing
• Withdraw consent for processing by contacting [email protected]

9. Data Security

We use industry-standard security measures to protect your information. However, no system is 100% secure. Please safeguard your login credentials.

10. Children's Privacy

DeepXplore does not knowingly collect personal data from children under 13 (or the applicable age in your jurisdiction). If we learn we have, we'll delete it promptly.

11. International Users

Your data may be processed in the United States and the EU or other countries where we or our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy. We'll notify you by updating the date above and/or via email. Continued use of the Services indicates your agreement to the new terms.

13. Contact Us

Questions? Reach out at:

Email: [email protected]

Website: https://deepxplore.io